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30+ Specialized Agents. One Connected Workforce.

Plug in once. Activate tactical automation across the supply chain.

Launch LunaPath in 3 Steps

From Equipment IDs to Customs Holds
We’ve Built an Agent for That

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Over the Road

  • Missing equipment IDs – source missing equipment IDs

  • Unknown equipment IDs – resolve unknown equipment IDs submitted by carriers

  • Invalid telematics connection – resolve telematics connections in ‘invalid’ status (e.g., bad credentials)

  • Missing origin milestones – source missing origin milestones on shipments with visibility

  • Missing destination milestones – source missing destination milestones on shipments with visibility

  • Missed API tracked shipments – resolving missing visibility for API carriers

  • Improper DriveView setup – resolving improper DriveView app configuration

  • Enabling API carrier data feed – establishing PUSH data feed for existing API carrier

  • Inactive Assets – resolving inactive assets not providing visibility

  • Incomplete onboarding – resolving telematics onboarding gaps blocking visibility on active shipments

  • Missing LTL delivery Out for Delivery – source missing delivery milestones on shipments with visibility

  • Missing LTL Pickup milestones – source missing delivery milestones on shipments with visibility

  • LTL appointment windows – source missing appointment windows

  • TL connection - resolve tracking configuration issues for no tracking methods error

  • TL - ingest appointment window updates from carriers at scale

  • TL - update inactive contacts in Movement

  • LTL Invalid API credentials – source and resolve LTL carrier credential issues

  • Inbound carrier onboarding agent – answer troubleshooting questions

  • Outbound carrier onboarding agent – engage carriers when onboarding stalls

  • Reason code retrieval for running late TL shipments

  • Proactive risk monitoring - Customs hold at discharge

Ocean

  • Missing Ocean milestones – source missing picked up milestones not shared by forwarder

  • Missing Ocean milestones – source missing delivery milestones not shared by forwarder

  • Confirm booking for rolled containers

  • Retrieve dwelling container location at the Port of Discharge

Warehouse

  • Stock out risk - items are expected not to make it for the planned time

  • Cross-dock allocation mismatch

  • Prolonged dwell time (for multiple use cases like fraud, x-docks, detention, etc.)

  • Cross-dock dwell - truck dwelling at x-dock and planned departure time has passed

FAQs

Frequently Asked Questions

1. What is an AI agent in logistics?

An AI agent in logistics is software that completes specific end-to-end tasks—such as carrier check calls, status updates, or proof of delivery (POD) retrieval without human intervention.

 

Unlike basic automation or chatbots, AI agents can take action across voice, email, and SMS, then write results directly into your TMS, reducing manual touches per load.

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2. How does LunaPath work with my existing TMS or systems?

LunaPath integrates directly into your existing tools - TMS, email, and telephony systems - without requiring a new platform or workflow changes.


Once connected, agents execute tasks and update your system of record in real time, so your team doesn’t need to learn a new UI or manage another inbox.

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3. What tasks can LunaPath AI agents automate?

LunaPath focuses on high-volume, repetitive supply chain workflows, including:

  • Carrier check calls and status updates

  • POD and document retrieval

  • Appointment confirmations and follow-ups

  • Multi-channel communication (voice, email, SMS)

  • Writing clean updates back to your TMS

 

These are the tasks that typically consume hours per rep per day and drive up cost per load.

 

4. How quickly can I implement LunaPath?

Most teams can go live in under a week, often in just a few days. LunaPath is designed for fast time-to-value with prebuilt playbooks, so you can start with one workflow (like POD chase or track & trace) and see measurable results immediately.

 

5. What ROI can I expect from AI agents in freight operations?

LunaPath customers typically see:

  • Up to 45% reduction in labor costs

  • 61% increase in employee efficiency

  • Payback in under 90 days

  • Faster status updates and improved customer satisfaction

Because agents handle repetitive work 24/7, teams can scale without adding headcount and focus on higher-value tasks.

 

6. Will AI agents replace my operations team?

No, LunaPath is built to augment your team, not replace it. Agents handle the repetitive, time-sensitive tasks, while your team focuses on:

  • Exception management

  • Customer and carrier relationships

  • Strategic decision-making

Think of AI agents as “forklifts for data"; they do the heavy lifting, and your team steers.

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7. Why use specialized AI agents instead of one “super-agent”?

Specialized agents outperform general-purpose AI because they are optimized for a single outcome - speed, accuracy, and cost efficiency. In freight operations, this means:

  • Faster execution on repetitive tasks

  • Higher accuracy in structured workflows

  • Lower cost per transaction

 

LunaPath focuses on the tactical communication layer, where precision and speed matter most.

 

8. Is LunaPath secure and compliant for logistics operations?

Yes. LunaPath is built with enterprise-grade controls, including:

  • Audit logs and full activity tracking

  • Role-based access (RBAC)

  • Data encryption in transit and at rest

  • Human-in-the-loop escalation for edge cases

 

This ensures accuracy, accountability, and compliance across all automated workflows.

LunaPath in Action

  • Built for routine tasks

  • Fast ROI

  • Plug-and-play integration

  • Scales on demand

Slash the Busy Work

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