Privacy Policy

LunaPath ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Name, email address, phone number, and company name

• Login credentials if you create an account

• Communication and support messages

b. Automatically Collected Information

• IP address, browser type, device type

• Pages visited, actions taken, and usage data

• Cookies and similar tracking technologies

c. Voice & Communication Data

If you use our voice assistant services, we may collect:

• Audio recordings and transcriptions of calls

• Metadata such as call time, duration, and participant details

 

2. How We Use Your Information

We use your data to:

• Provide and improve our services

• Personalize your user experience

• Respond to support requests

• Monitor and enhance system security and performance

• Send updates, marketing, and service-related communications (you can opt out anytime)

 

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (e.g., cloud hosting, analytics, telecom APIs)

• Legal or regulatory authorities if required

• Other parties with your explicit consent

 

4. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or as required by law. Voice recordings and logs are retained for troubleshooting and compliance purposes and may be deleted on request or after a specific retention period.

 

5. Your Rights

Depending on your location, you may have rights to:

• Access or correct your personal data

• Request deletion of your data

• Withdraw consent for processing

• Lodge a complaint with a data protection authority

To exercise your rights, email us at support@lunapath.ai.

 

6. Cookies & Tracking

We use cookies to enhance your experience, analyze usage, and tailor content. You can manage cookie preferences in your browser settings.

 

7. Data Security

We use industry-standard encryption, access control, and secure storage to protect your data. However, no system is 100% secure, and we encourage you to use strong passwords and protect your credentials.

 

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes and update the "Effective Date" above. Continued use of our services means you accept the updated policy.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

📧 Email: support@lunapath.ai