Automating Carrier Check Calls: How AI Agents Can Cut Hours Per Day

Let's be honest, carrier check calls are soul-crushing work.

Your reps dial. They wait on hold. They leave voicemails that never get returned. They chase drivers through three different channels just to get a simple "still on time" update. Then they do it all over again for the next load.

And the next. And the next.

Do the math on dozens of shipments per day, and you're looking at over 2 hours per rep burned on check calls alone. That's time they could be solving real problems, building relationships, or actually growing your business.

The good news? This is exactly the kind of repetitive, mind-numbing work that AI agents are made to handle.

What Does Carrier Check Call Automation Actually Do?

Think of it as hiring a tireless assistant who never gets frustrated, never takes breaks, and never forgets to make a call.

AI agents handle the entire check call process. They'll call carriers, send texts, shoot emails, capture status updates, and drop everything directly into your TMS. Your reps don't touch any of it unless something needs human attention.

How It Works

Here's how it works:

1. The AI agent calls (or texts/emails) the carrier.

2. It gets the status update in real time.

3. It logs everything straight into your TMS.

4. It only bothers a human when there's an exception.

   
   

It's the same workflow your team runs now—just faster, more consistent, and without the burnout.

The Results Speak for Themselves

Teams automating carrier check calls are seeing:

• 95%+ of status updates captured on time (no more gaps or guesswork)

• 2+ hours freed up per rep every day (time they can spend on work that matters)

• Cleaner data in their TMS (no more scribbled notes or forgotten updates)

• 24/7 coverage (loads get tracked even when your office is closed)

  
  

How to Get Started (It's Easier Than You Think)

1. Pick your biggest pain point: Start with whatever's eating the most time, something like a daily status call.

2. Connect your TMS: Most integrations take under an hour.

3. Load up a playbook: Choose your call timing and follow-up sequence.

4. Flip the switch: Let the AI start making calls and logging results.

5. Handle the exceptions: Your reps only get pulled in when something needs attention.

   
   

Most teams see their backlog shrink within the first week.

Real Example: A Game Changer

Here's what happened when one of our clients ran a pilot:

Before: Reps spent a quarter of their day on status calls. Backlogs piled up every afternoon because there just wasn't enough time.

After: AI agents handled the calls and logged updates automatically. Only 3% of loads needed human intervention.

The results:

• 2.3 hours back per rep every day

• 95% on-time status updates

• 61% boost in overall efficiency

  
  

Their reps went from drowning in busy work to actually focusing on customers and exceptions.

Why This Works Better Than Basic Bots

• Multi-channel coverage: Voice, SMS, and email all handled seamlessly.

• Purpose-built for logistics: Not some generic chatbot trying to do everything.

• Direct TMS integration: No re-typing or copying between systems.

• Always available: Works nights, weekends, and holidays.

• Complete audit trail: Every call and conversation gets logged.

  
  

The Real Win Isn't Just Time. It's Sanity

Sure, getting two hours back per day is huge. But the bigger win? Your team stops feeling like hamsters on a wheel.

Instead of chasing routine updates all day, your reps can focus on the stuff that moves the needle: handling exceptions, building carrier relationships, and having conversations that drive revenue.

The Future of Logistics Communication

As we look to the future, the role of AI in logistics will only grow. The industry is evolving, and so should your communication strategies. Embracing automation isn't just about saving time; it's about transforming how we operate.

Imagine a world where your team can focus on strategic initiatives rather than mundane tasks. That's the promise of AI in logistics. It allows us to streamline operations and enhance service delivery.

Ready to See This in Action?

Want to watch an AI agent handle your check calls this week? Book a quick demo and see exactly how your team can reclaim those 2+ hours every day.

With AI on your side, you can shift from reactive problem-solving to proactive strategy. Let's make that leap together.